User Operations Support

Job Summary

A company is looking for a User Operations, Product Support role.

Key Responsibilities

• Evaluate businesses against established criteria to determine their eligibility for advertising products
• Resolve project claims for consumers and facilitate communication between businesses and their customers
• Coordinate with stakeholders in other departments to ensure prompt resolution of cases

Required Qualifications

• Bachelor's Degree (or equivalent degree)
• Tech fluency with the ability to operate online through various tools and platforms
• Experience using spreadsheets like Google Sheets or Excel to manage large datasets is a plus
• Solid online sleuthing skills to navigate government datasets/databases
• Basic knowledge of Yelp products and product flows is a plus