User Success Agent

Job Summary

A company is looking for a User Success Agent, Tier 2.

Key Responsibilities

• Serve as a primary contact for the BPO team, addressing inquiries and providing support
• Monitor and respond to user inquiries through messaging platforms and social channels
• Facilitate phone calls for unresolved issues and report technical bugs to the tech team

Required Qualifications

• Minimum of 2 years experience in customer service, user success, or client services
• Experience with customer messaging platforms like Intercom or Zendesk
• Ability to work outside traditional hours to provide user support
• Post-secondary degree or equivalent professional experience
• Self-starter with a positive attitude and ability to manage multiple conversations