User Support Analyst

Job Summary

A company is looking for a User Support Analyst (Remote).

Key Responsibilities

• Provide direct support to the BSNA Field Organization by resolving Support Requests
• Mentor User Support Associates and assist in the development of new tools and processes
• Identify trends through analysis and propose long-term corrective actions

Required Qualifications

• Minimum of 5 years of progressive work experience in the field or 5-8 years in the service industry
• Basic knowledge of accounting/finance and business principles
• Working knowledge of both Custom and Out of the Box applications preferred
• Basic SQL and database structure knowledge preferred
• Proficient in MS Office