User Support Assistant

Job Summary

A company is looking for an arXiv User Support Assistant, a temporary, part-time position.

Key Responsibilities

• Respond to user queries related to submissions, accounts, and access
• Perform technical and validation checks on submission files and metadata
• Manage and prioritize service ticket queues

Required Qualifications

• Associate degree or equivalent formal training program of two years
• One or more years of professional experience in a technical computing environment
• A people- and service-oriented attitude
• Proven ability to work productively in a supportive role with colleagues
• Excellent troubleshooting and problem-solving skills