User Support Manager

Job Summary

A company is looking for a User Support Manager who will oversee service delivery and leadership for the Service Desk.

Key Responsibilities

• Manage communication and support between the user community and the Technology Services Group
• Monitor performance and service levels, providing reports to management
• Develop and participate in projects to enhance client service delivery

Required Qualifications

• Bachelor's degree required
• Minimum 10 years of IT support experience, including five years in a supervisory/management role
• Experience in client service delivery best practices and support models
• Strong leadership skills with the ability to inspire and motivate teams
• Ability to adapt leadership style to various working styles and personalities