User Support Program Manager

Job Summary

To support the U.S. Department of Justice's complex litigation mission, the full-time User Support Program Manager will design, implement, and oversee end-user support programs while working remotely.

Key responsibilities:

• Design and evaluate the effectiveness of the end-user support program
• Oversee user and system documentation, training, communications, budgeting, and staffing
• Provide recommendations to improve applications and support services based on user needs

Required qualifications:

• Ability to obtain and maintain a U.S. Government Public Trust clearance
• At least seven years of direct support experience for end users, with three years in a supervisory role
• Experience in setting up an end-user support program
• In-depth knowledge of supported applications, networks, telecommunications, and operating systems
• At least two years of experience in automated litigation support is strongly preferred