User Support Specialist

Job Summary

A company is looking for a User Support Specialist to join their Client Services team.

Key Responsibilities

• Respond to client inquiries and technical issues through various communication channels
• Investigate issues by reviewing API logs and user actions, escalating complex cases as needed
• Document common issues and contribute to internal knowledge bases and client-facing support articles

Required Qualifications

• 1 year of experience in a technical support, help desk, or user support role, preferably in a remote setting
• Basic understanding of REST APIs and exposure to SQL is a plus
• Familiarity with JavaScript, HTML, or general web technologies is a bonus
• Eagerness to learn and grow in a fast-paced, startup environment
• Natural inclination to leverage AI tools in workflow