User Support Specialist

Location: Remote

Compensation: Salary

Reviewed: Wed, Jan 14, 2026

This job expires in: 30 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a User Support Specialist (Remote).

Key Responsibilities

Manage a high ticket volume while providing quality responses
Assist stakeholders with onboarding and general support issues
Document interactions in the support ticketing system and troubleshoot complex issues

Required Qualifications

BA/BS degree or equivalent work experience
1+ years of user support experience
2+ years of experience in solving complex challenges
Experience in a high-energy environment
Insurance industry experience is a plus

COMPLETE JOB DESCRIPTION

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