User Support Specialist
Job Summary
Resolving inbound customer calls and providing accurate solutions, the full-time remote User Support Specialist will manage customer inquiries, review account details, and advocate for customers facing financial stress.
Key responsibilities
- Successfully resolve customer calls by identifying solutions and executing or escalating as necessary
- Manage inbound and outbound calls efficiently while striving to meet operational metrics
- Identify trends or systemic issues and escalate them internally, advocating for the customer
Required qualifications
- 2+ years of call center experience in customer service
- Experience in the Fintech or financial services fields, particularly with loan or mortgage support
- Fluency in both Spanish and English with strong communication skills
- Ability to thrive in a fast-paced, goal-oriented environment
- Basic understanding of REST APIs and SQL is a plus
Complete Job Description
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