Utah Licensed Bilingual Outreach Specialist

Job Summary

A company is looking for a Remote Bilingual Senior Outreach Specialist (Advocate).

Key Responsibilities

• Conduct compassionate conversations with individuals interested in applying for disability benefits
• Determine eligibility for benefits by asking relevant questions and explaining regulations clearly
• Gather personal and financial details to assist in the submission of Social Security Disability applications

Required Qualifications, Training, and Education

• 2+ years of experience in a high-touch customer service or call center environment
• Fluency in English and Spanish, with strong phone skills
• Experience working remotely with a private, quiet office space
• Proficiency with contact center software and data entry
• A compassionate approach to helping people navigate complex processes