Utah Licensed Customer Support Rep
Job Summary
To support families navigating safe technology, the full-time remote Utah Licensed Customer Support Rep will manage customer inquiries via calls and chats, troubleshoot technical issues, and provide exceptional service to enhance customer satisfaction.
Key responsibilities
- Answer customer questions regarding products, accounts, and orders while providing guidance and support
- Assist customers in troubleshooting technical issues and guide them through problem-solving steps
- Collaborate with team members to improve products and services based on customer feedback and insights
Required qualifications
- 1+ year of experience in customer service, preferably in a contact center for technology products or services
- Basic technical skills with the ability to quickly learn new software and systems
- Exceptional communication skills with a strong ability to actively listen
- Strong problem-solving and troubleshooting skills
- Enthusiastic attitude with a dedication to providing excellent customer service
Complete Job Description
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