Utah Licensed Team Lead Collector

Job Summary

Supporting a team of self-pay collectors, the full-time remote Utah Licensed Team Lead Collector will manage inbound and outbound patient communications regarding outstanding balances, payment plans, and account updates.

Key responsibilities

• Assist team members with inbound calls from patients about outstanding balances, including payment processing and updates
• Manage and audit payment plans while making outbound calls regarding declined payments and necessary adjustments
• Create and update aging account reports, facilitating communication with patients about their outstanding balances

Required qualifications

• 1 year of customer service experience
• Leadership skills to inspire and guide team members
• Detail-oriented with a strong focus on task completion
• Self-starter motivated to perform independently
• Ability to work effectively as part of a team