Utah Licensed Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to deliver customer service and technical support.

Key Responsibilities

• Handle customer calls and troubleshoot advanced equipment issues
• Document and update records in required information systems
• Deescalate customer concerns and resolve complex issues

Required Qualifications

• Must be at least 18 years of age
• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah
• Ability to type a minimum of 40 words per minute
• Must have a computer running Windows 10 or higher with specific hardware requirements
• Must have reliable wired internet connection with specified speeds