Utah Licensed Travel Support Agent

Job Summary

A company is looking for a Contact Center Travel Support Agent.

Key Responsibilities

• Assist customers with itinerary changes, cancellations, and rebooking for various travel services
• Utilize GDS tools to manage flight and travel bookings efficiently
• Provide prompt and empathetic support while resolving complex travel issues

Required Qualifications

• Experience in the travel industry, travel agency, or online travel agency
• Proficiency with Sabre or a similar GDS system
• Strong understanding of airline fare rules and hotel cancellation policies
• Ability to multitask and remain composed in a fast-paced environment
• High School diploma or equivalent experience