Utah Licensed Workforce Management Supervisor
Job Summary
Leading a team of analysts, the full-time remote Utah Licensed Workforce Management Supervisor will design and implement programs to enhance service quality and operational readiness within the Enterprise Contact Center.
Key responsibilities
- Supervise and develop Workforce Management analysts, fostering a high-performing team
- Collaborate with various departments to align Workforce Management activities with business priorities and quality metrics
- Ensure operational readiness for new services and process changes, maintaining accurate documentation and compliance
Required qualifications
- Proven leadership experience in an Operations Supervisor role, preferably in Workforce Management
- Expertise in operational processes and technical knowledge related to Workforce Management
- Ability to analyze data and present effective proposals for change
- Experience in process improvement and project management
- Strong organizational skills with a proactive approach to tasks and team leadership
Complete Job Description
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