Utilization Management Intake Coordinator

Job Summary

A healthcare company is looking for a UM Intake Coordinator.

Position Responsibilities

• Answer incoming queue calls to maintain established Average Speed of Answer and abandonment rates
• Enters data into authorization system for inpatient admissions (medical and/or behavioral health), outpatient procedures, and Durable Medical Equipment (DME)
• Maintains a current knowledge base with regards to rules, regulations, policies, and procedures relating to precertification and concurrent review

Qualifications

• High School Diploma required, Associate degree preferred
• Customer service skills including call center experience required
• Knowledge of CPT and ICD-10 codes preferred
• Knowledge of medical terminology preferred
• 1-3 years of experience as an Intake Coordinator or comparable experience preferred