UX Designer and Business Analyst

Job Summary

To enhance the usability and effectiveness of digital platforms for a government healthcare client, the full-time UX Designer and Business Analyst will lead UX and service design projects, conduct research and analysis, and develop actionable insights while working remotely.

Key responsibilities

• Lead UX and service design projects by analyzing user journeys and identifying improvement opportunities
• Conduct research activities, including stakeholder interviews and usability testing, to gather insights
• Synthesize research findings into actionable insights, personas, and service blueprints to inform decision-making

Required qualifications

• Bachelor's degree in Design, Human-Centered Design, Public Policy, Business, Information Systems, or a related field
• 2+ years of professional experience in a UX Designer, Service Designer, Business Analyst, or similar role
• Demonstrated ability to create UX design artifacts such as journey maps and prototypes
• Excellent research skills with experience in synthesizing qualitative and quantitative data
• Strong workshop facilitation and stakeholder engagement skills