UX Director

Job Summary

A company is looking for a UX Director to support a high-impact engagement focused on shaping the future vision of a complex digital product for a leading financial institution.

Key Responsibilities

• Lead UX and CX strategy across complex product journeys, systems, and workflows
• Define the future-state vision for a large-scale digital product over a multi-year horizon
• Identify opportunities where emerging technologies can enhance the user experience

Required Qualifications

• Director-level experience in UX, CX, service design, or product design
• Proven track record shaping complex digital products, services, or platforms
• Strong systems thinking with deep expertise in user journeys and end-to-end experience design
• Experience working within sprint-based product teams or agile environments
• Ability to connect user needs, business strategy, and technical feasibility