UX Service Designer

Job Summary

A company is looking for a UX Service Designer.

Key Responsibilities

• Develop cross-product partnerships and document macro journeys across the organization
• Design and document end-to-end service experiences, including journey maps and service blueprints
• Conduct qualitative research to identify customer needs and propose improvements based on insights

Required Qualifications

• Experience in service design, UX design, or a related discipline
• Strong portfolio showcasing service blueprints and journey maps
• Proficiency in service design methods and related tooling
• Ability to synthesize research findings into actionable insights
• Experience collaborating with product, design, engineering, and operational stakeholders