Vacation Planner

Job Summary

Working remotely on a full-time basis, the Vacation Planner will manage incoming calls and emails to provide exceptional service, finalize reservation details, and achieve monthly sales goals while creating happy guests.

Key responsibilities

• Receive and handle 30+ incoming calls daily to engage with customers and ensure a positive experience
• Follow up with existing customers through calls and emails, maintaining clear communication and service standards
• Meet monthly sales goals and KPIs while participating in regular training and team meetings

Required qualifications

• Minimum of 1 year of experience in a sales and service role within a call center environment
• Strong verbal communication skills and a passion for delivering excellent customer service
• Technical proficiency with various computer applications, including CRM systems and Microsoft Office
• Ability to thrive in a fast-paced, structured call center environment with performance measurements
• Interest in travel and familiarity with geography and points of interest are advantageous