Vacation Specialist

Job Summary

A company is looking for a Grand Vacation Specialist.

Key Responsibilities

• Assist guests with vacation packages, bookings, upgrades, reschedules, and cancellations in a fast-paced call center environment
• Serve as a personal vacation concierge to ensure seamless and personalized guest itineraries
• Educate guests on local activities and manage bookings for guest activities and ancillary packages

Required Qualifications

• High school diploma or equivalent
• 6+ months of experience in customer service, hospitality, call centers, or travel/tourism
• Basic math proficiency and comfort with Microsoft Office and office equipment
• Ability to multitask in a fast-paced environment
• Customer-obsessed attitude with a problem-solving mindset