Vehicle Support Specialist
Job Summary
To support a growing customer base, the full-time Vehicle Support Specialist will engage with clients through phone, email, and web chat, resolving inquiries and enhancing user satisfaction while gaining foundational knowledge in a SaaS environment.
Key responsibilities
- Resolve customer requests and issues of varying complexity efficiently and effectively
- Deliver a positive, customer-centric approach to enhance client satisfaction
- Manage and document customer cases in the ticket management platform
Required qualifications
- 0-3 years of customer support experience, preferably in a B2B, SaaS environment
- Fluency in French or Spanish (read, speak, and write) is a plus
- Experience with Zendesk is advantageous
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office Suite
Complete Job Description
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