Vendor Escalation Specialist I

Job Summary

A company is looking for a Vendor Escalation Specialist I.

Key Responsibilities:

• Prioritize and organize tasks effectively in a fast-paced environment
• Troubleshoot vendor-defined issues and assist partners through the case lifecycle
• Act as a liaison between Microsoft engineers and partners to troubleshoot issues

Required Qualifications, Training, and Education:

• At least two (2) years of previous work experience
• Entry-level experience with the Microsoft Office 365 platform
• Entry-level experience diagnosing problems with software and cloud products
• Proficient at managing email and team communication through Microsoft Outlook and Teams
• HS Diploma/GED or equivalent work experience