Vendor Management Analyst

Job Summary

A company is looking for a Vendor Management Analyst responsible for managing relationships with external contact center staffing vendors.

Key Responsibilities

• Serve as the primary operational and strategic point of contact for assigned contact center vendors
• Monitor and analyze vendor KPIs to drive performance improvement and cost efficiency
• Develop and manage vendor success plans and support the design of new vendor programs

Required Qualifications

• Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience)
• Strong understanding of contact center metrics and performance optimization
• Proven experience managing third-party vendor relationships in a high-volume customer service environment
• Ability to influence cross-functional partners and external stakeholders effectively