Vendor Management Specialist

Job Summary

A company is looking for a Vendor Manager to oversee outsourced support operations and ensure a superior user experience.

Key Responsibilities

• Partner with cross-functional stakeholders to execute large projects that improve operational efficiencies
• Act as a steward for support processes, ensuring proposals optimize key metrics while minimizing risks
• Drive support-centric projects focused on process improvement and maintain support resource governance

Required Qualifications

• At least 8+ years of direct vendor management experience within a BPO environment
• Experience leading vendor operations teams responsible for technical customer support in high-growth tech companies or startups
• Strong operational background with a track record of making data-driven decisions
• Ability to execute on and deliver complex operational projects involving multiple stakeholders
• Experience with data analysis tools such as Tableau or SQL