Vendor Manager

Job Summary

A company is looking for a Vendor Manager.

Key Responsibilities

• Build and maintain operational relationships with key partners, vendors, and internal teams
• Manage vendor sites, including contracts, staffing, and performance metrics
• Conduct business reviews and drive KPI performance while improving workflow management

Required Qualifications

• At least 5+ years of direct vendor management experience in a BPO environment
• Experience leading vendor operations teams in technical customer support
• Strong operational background with a track record of data-driven decision-making
• Ability to execute complex operational projects involving multiple stakeholders
• Proficiency in data analysis using tools like Tableau or SQL