Vendor Operations Specialist

Job Summary

A company is looking for a Vendor Operations Specialist (Risk).

Key Responsibilities

• Serve as the operational point of contact for Reg E and Reg Z dispute workflows across vendor partners
• Monitor vendor compliance with timelines, documentation standards, and audit readiness requirements
• Build and maintain reporting and scorecards that track dispute accuracy, turnaround times, and SLA adherence

Required Qualifications

• 3-5 years of experience in vendor operations, dispute management, or risk operations within fintech, financial services, or payments
• Strong working knowledge of Reg E and Reg Z; familiarity with UDAAP and BSA/AML
• Experience managing BPO or vendor dispute operations with demonstrated success maintaining compliance and quality standards
• Experience building reporting and performance tracking (Looker, Mode, or similar BI tools)
• Familiarity with Zendesk, JIRA, Confluence; SQL or data-querying skills preferred