Vendor Quality Operations Lead

Job Summary

A company is looking for a Software Quality Operations, Vendor Quality & Training Lead.

Key Responsibilities

• Manage task delivery queues and maintain Standard Operating Procedures
• Define priorities and resource allocation for vendor partners
• Lead demand forecasting, capacity planning, and process improvements

Required Qualifications

• BA/BS in a technical or business discipline or equivalent experience
• 5+ years of experience leading technical projects and/or teams
• Experience managing vendor-supported operations
• Strong analytical skills with experience in defining program metrics
• Ability to work nights as needed for critical operations