Vendor Support Assistant

Job Summary

Supporting vendor services teams, the full-time remote Vendor Support Assistant will manage daily traffic schedule reports, review open orders, and de-escalate vendor issues while working Monday to Friday from 7:30 AM to 4 PM PST.

Key responsibilities

• Review and update ship override orders and CRM sales contracts
• Process vendor onboarding documents and maintain vendor information
• Provide support to internal and external clients, handling inbound calls and troubleshooting issues

Required qualifications

• High School Diploma
• 1+ years of customer service experience
• Experience in an appraisal management company (AMC) or banking environment
• Intermediate proficiency in Microsoft Office Suite (Word & Excel)
• Knowledge of customer service principles and appraisal management processes