Venture Associate

Job Summary

Serving as the primary relationship lead for a portfolio of emerging venture capital firms, the remote Venture Associate will help fund managers build and scale their operations by connecting them with resources and ensuring exceptional support across the platform.

Key responsibilities

• Serve as the primary contact for a portfolio of venture capital managers
• Understand each fund's stage, goals, and operational needs, leveraging the VC Lab and Decile Group ecosystem
• Coordinate with internal teams to ensure timely, high-quality support for fund managers

Required qualifications

• 3+ years in customer success, account management, or client operations for a high-touch SaaS or professional services company
• 1-2+ years in venture capital, fund administration, startup finance, or related ecosystem experience
• Deep digital literacy and comfort learning new tools quickly (CRMs, project tracking, finance systems, etc.)
• Proven ability to navigate complex, cross-functional customer issues and keep multiple stakeholders aligned
• High emotional intelligence, empathy, and proactive self-direction