Verification of Benefits Customer Services Representative

Job Summary

A company is looking for a Verification of Benefits Customer Services Representative.

Key Responsibilities:

• Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions
• Effectively communicate revenue cycle outcomes or processes with callers
• Adhere to all company policies and procedures

Required Qualifications:

• High School diploma or general education degree (GED) required
• 1 year of related healthcare and/or call center experience preferred or equivalent combination of education and experience
• Flexible, with ability to learn quickly and meet department production and quality goals
• Familiarity and proficiency with the policies and procedures of the Customer Service department
• Knowledge of Medical Insurance terminology