Verint Quality Management Specialist
Job Summary
Owning the configuration and administration of the Verint Quality Management platform, the remote contract Verint Quality Management Specialist will optimize evaluation processes and enhance agent performance through effective management of quality scoring and coaching workflows.
Key Responsibilities
- Administer and configure the Verint Quality Management platform, including evaluation forms and scoring rules
- Manage evaluation-routing rules to ensure interactions are delivered to the appropriate evaluators
- Support omnichannel evaluation setup and integrate quality scores into coaching workflows and scorecards
Required Qualifications
- Hands-on experience administering Verint Quality Management
- Solid understanding of contact center quality assurance concepts
- Experience with system administration and integration troubleshooting
- Strong analytical skills for interpreting quality and performance reporting
- Clear written and verbal communication skills to bridge technical and operational stakeholders
Complete Job Description
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