Veterans Disability Appeals Manager

Job Summary

Leading the Veterans Disability Appeal Service Department, the full-time remote Veterans Disability Appeals Manager will manage personnel, oversee performance processes, and enhance operational efficiency to support clients navigating the disability appeals process.

Key responsibilities

• Manage staffing, coaching, performance management, and employee development
• Implement KPIs and metrics while conducting regular performance reviews and quality audits
• Analyze business data to improve operations and customer experience, while developing training materials for the team

Required qualifications

• Bachelor's degree or equivalent experience
• Proven experience in a management or supervisory role
• Experience in data analysis and strategic planning based on results
• Exceptional oral and written communication skills