Veterinarian Customer Support Representative

Job Summary

To support distribution services, the full-time Veterinarian Customer Support Representative will manage customer inquiries, resolve issues, and maintain accurate documentation while working remotely during standard business hours.

Key responsibilities:

• Maintains a personal work queue by prioritizing customer inquiries and service requests to meet quality targets
• Resolves routine and selected non-routine customer issues by applying established policies and procedures
• Records case actions and outcomes in designated systems to ensure audit readiness and service continuity

Required qualifications:

• High School Diploma/GED or equivalent experience required
• 2+ years of experience in customer service or related operational support field required
• Certification in customer service, IT service management, or healthcare administration preferred