Veterinarian Customer Support Specialist

Job Summary

To support customer operations in the veterinary sector, the full-time Senior Customer Solutions & Support Representative will coordinate daily support activities, resolve complex cases, and maintain accurate documentation while working remotely.

Key responsibilities:

• Coordinates daily customer systems support activities to maintain service levels and operational quality
• Resolves complex customer systems support cases and documents or escalates issues as needed
• Analyzes recurring errors and implements corrective actions to prevent recurrence

Required qualifications:

• High School Diploma/GED or equivalent experience required
• 3+ years of experience in customer systems support or a related field required
• Certification in IT service management or customer support preferred