Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide compassionate customer service to pet families in a remote environment.

Key Responsibilities

• Engage in positive interactions with pet families and answer a high volume of customer service calls
• Gather and document pet medical information while scheduling appointments effectively
• Guide emotional conversations calmly and meet all productivity and performance standards

Required Qualifications

• Experience in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and programs, including Gmail and Zoom
• Previous experience in a work-from-home environment
• Must attend a mandatory 4-week intensive training program at the start of employment
• Dependable attendance and punctuality are required for the position