Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide compassionate customer service in a remote setting.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage in positive customer interactions and manage a high volume of calls
• Gather and document pet medical information while adhering to performance standards

Required Qualifications

• Experience in high call volume, customer service, or call center environments
• Reliable wired Ethernet connection for remote work
• Ability to quickly learn custom software and other programs
• Previous experience in a work-from-home environment
• Attendance at a mandatory 4-week training program is required