Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide compassionate customer service to pet families in a remote setting.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Answer a high volume of customer service calls and document pet medical information accurately
• Meet productivity and performance standards while demonstrating dependability and flexibility

Required Qualifications

• Experience in high call volume, customer service, or call center environments
• Wired Ethernet connection required; satellite internet and hotspots not supported
• Ability to quickly learn custom software and programs
• Previous experience in a remote work environment preferred
• Must attend a mandatory 4-week intensive training program at the start of employment