Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide customer service and support for pet families in a remote environment.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage in positive interactions with pet families and answer a high volume of customer service calls
• Gather and document pet medical information while adhering to performance standards

Required Qualifications, Training, and Education

• Experience in high call volume, customer service, or call center environments
• Wired Ethernet connection required; satellite internet and hotspots are not supported
• Ability to learn custom software and tools quickly
• Previous experience in a work-from-home setting
• Attendance at a mandatory 4-week intensive training program is required