Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide compassionate customer service in a remote setting.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Answer a high volume of customer service calls and document pet medical information
• Meet productivity and performance standards while providing exceptional service to pet families and veterinarians

Required Qualifications

• Experience in high call volume, customer service, or call center environments
• Wired Ethernet connection required; satellite internet and hotspots not supported
• Ability to quickly learn custom software and programs
• Previous work-from-home experience or minimal peer interaction
• Must attend a mandatory 4-week intensive training program at the start of employment