Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide customer service in a remote veterinary care setting.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage in positive interactions with pet families and answer a high volume of customer service calls
• Gather and document pet medical information while meeting productivity and performance standards

Required Qualifications

• Experience in high call volume, customer service, or call center environments
• Wired Ethernet connection required; satellite internet and 4G/5G hotspots not supported
• Ability to quickly learn custom software and programs such as Gmail and Zoom
• Previous experience in a work-from-home environment preferred
• Must attend a mandatory 4-week intensive training program at the start of employment