Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide compassionate customer service in a remote environment.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage in positive interactions with pet families and manage a high volume of calls
• Document pet medical information accurately and meet productivity and performance standards

Required Qualifications, Training, and Education

• Experience in high call volume customer service or call center settings
• Wired Ethernet connection is required; satellite internet and hotspots are not supported
• Ability to quickly learn custom software and tools
• Previous experience in a remote work environment is preferred
• Attendance in a mandatory 4-week training program is required at the start of employment