Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide compassionate customer service to pet families in a remote setting.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Provide customer service by answering a high volume of calls and engaging positively with pet families
• Gather and document pet medical information while meeting productivity and performance standards

Required Qualifications, Training, and Education

• Experience in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and programs
• Previous experience in a remote work environment
• Must attend a mandatory 4-week intensive training program at the start of employment
• Reliable wired Ethernet connection is required for the position