Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide customer service in a remote environment.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage in positive interactions with pet families and answer a high volume of customer service calls
• Accurately document pet medical information and schedule appointments while meeting performance standards

Required Qualifications

• Experience in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and other programs
• Previous experience in a work-from-home environment
• Must have a wired Ethernet connection
• Attendance at a mandatory 4-week intensive training program is required