Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide compassionate customer service in a remote environment.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage in positive customer interactions and answer a high volume of calls
• Document pet medical information and schedule appointments accurately

Required Qualifications

• Experience in high call volume customer service or call center environments
• Wired Ethernet connection required; satellite internet and hotspots not supported
• Ability to quickly learn custom software and programs
• Previous experience in a remote work environment
• Must attend a mandatory 4-week intensive training program at the start of employment