Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide customer service in a remote environment.

Key Responsibilities:

• Guide emotional conversations regarding end-of-life care and behavioral challenges for pets
• Engage in positive customer service interactions and answer a high volume of calls
• Document pet medical information accurately and meet performance standards

Required Qualifications:

• Experience in high call volume, customer service, or call center environments
• Wired Ethernet connection required; satellite internet and hotspots are not supported
• Ability to quickly learn custom software and programs
• Previous experience in a work-from-home environment
• Must attend a mandatory 4-week intensive training program at the start of employment