Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative who will provide compassionate customer service to pet families.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage in positive customer interactions and manage a high volume of calls in a remote setting
• Document pet medical information accurately and meet performance standards

Required Qualifications

• Experience in high call volume, customer service, or call center environments
• Ability to learn custom software and programs quickly
• Previous experience in a remote work environment
• Must have a wired Ethernet connection for work
• Attendance at a mandatory 4-week intensive training program is required