Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide customer service and support in a remote environment.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage with pet families through customer service calls and accurately document pet medical information
• Meet productivity and performance standards while demonstrating dependability and flexibility

Required Qualifications

• Experience in high call volume, customer service, or call center environments
• Wired Ethernet connection required; satellite internet and hotspots are not supported
• Ability to quickly learn custom software and programs
• Previous experience working from home or with minimal peer interactions
• Attendance at a mandatory 4-week training program is required