Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide compassionate customer service in a remote environment.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage in positive interactions with pet families and manage a high volume of customer service calls
• Accurately document pet medical information and schedule appointments while meeting performance standards

Required Qualifications, Training, and Education

• Experience in high call volume, customer service, or call center environments
• Ability to learn custom software and programs quickly
• Previous experience in a remote work environment
• Attendance at a mandatory 4-week intensive training program is required
• Must have a wired Ethernet connection for work