Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide customer service in a remote environment.

Key Responsibilities

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Engage with pet families through positive customer service interactions and manage high call volumes
• Document pet medical information accurately and schedule appointments while meeting performance standards

Required Qualifications, Training, and Education

• Experience in high call volume, customer service, or call center environments
• Ability to work from home with a wired Ethernet connection
• Experience with custom software and applications such as Gmail and Zoom
• Attendance at a mandatory 4-week intensive training program is required
• Must be punctual and meet attendance standards consistently